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BAR360 ENGAGEMENTS: Power, Utilities, and Telecommunications

Telco

Problem to be solved

  • Build the infrastructure platform for Big Data to ensure scalability, availability and security
  • Liaise with Unico as the primary supplier
  • Computed insights
  • Common data formats
  • Self-service interactive analytics

Action taken

  • Hortonworks NiFi platform was installed and configured with Kerberos securitisation
  • Established multiple environments
  • Development, Test and Production
  • Completed platform testing and launched into producti

Business outcome

  • Integrated data streams originating from multiple high-volume network information sources
  • Automated real-time decisions for network configuration
  • Reduce storage cost

Utilities - Energy

Problem to be solved

  • To increase accuracy, provision of audit trail and reduction of time in responding to RINs (Regulatory Information for Notices generated by the Australian Energy Regulator) for power utilities companies
  • Decrease cost of audits

Action Taken

  • Defining and implementing BI architecture to enable management/monitoring/control of data sources to collate information and maintain a governance structure
  • Streamlining and automation of data handing involving data lineage, business rules for ETL & quality, risk assessment

Business outcome

  • Reduction of manual data handling by staff resulted in increased accuracy and accountability
  • Internal cost for responding to RIN’s decreased [40 staff over 3 months, in addition to their primary work responsibilities]
  • Remove the need for on-site audits

Utilities - Gas

Problem to be solved

  • Contain high volume of inbound support calls from customers with requests for leasing information
  • Streamline and simplify day to day management and overview about fleet operations for the 2,400 customers
  • Focus on fraud detection

Action taken

  • Business requirements and operational logic were aligned with industry standard framework
  • The model was then used to build a self-service reporting platform that provides dynamic dashboards based on each customer’s preferences
  • The customers were provided a rich catalogue of analytics reports including finance, accounting and logistics enabling self-service

Business outcome

  • Driven cultural change with customer engagement with the self-service portal for 2400 customers with a robust architecture to handle up to 700 concurrent users
  • Reduced support team staff by 75%
  • Inbound call volumes diminished by 60%

Utilities - Energy

Problem to be solved

  • Provide field officers with appropriate information for capital works and break-fix maintenance programs whilst in the field
  • Build sophisticated content workflows involving unstructured data (GIS-lidar data, CAD data)

Action taken

Phase 1: 

  • Upgrade of OpenText server
  • Migrating data and configuration
  • Performance, load testing

Phase 2:

  • Designing workflows
  • Migrating and storing digital assets into workflows
  • Developing web reports for field officers

Proposed business outcome

  • Remote access to engineering documentation
  • Collaboration tool for sharing content across multiple parties
  • Improving performance in reporting & analysis

Utilities - Water

Problem to be solved

  • Mobile based workforce management for 3rd party vendors
  • Use of business intelligence to ensure security levels are maintained for appropriate access to data

Action Taken

  • Built a data mart exposed as a secure webservice to enable workforce to consume work orders
  • Jobs allocated on geographical location and skills required
  • Training provided to field workforce as well as internal IT staff

Business outcome

  • End to end work order management from allocation to completion
  • Provide visibility of break-fix work orders across the business
  • More effective resource allocation through Business Intelligence and Analytics

Logistics

Problem to be solved

  • Identify process inefficiencies
  • Preventive and corrective maintenance – Enhanced GIS solution
  • Mobility solution to increase field staff efficiency
  • Roadmap for BI/advanced analytics to IoT for process optimisation

Action taken

  • Current state assessment of complete reporting and analytics capability
  • Depict high-level architecture and conceptual data model
  • Benchmarking against industry standard maturity model
  • Designed the future to-be architecture leading to advanced analytics state

Business outcome

  • The ability to mine and explore meaningful patterns from large volumes of enterprise data for decision-making, prediction, and other inferences
  • Enable fast search across unstructured data especially free text in work orders